Silveira Saito, Lígia Maria, and Carlos Roberto Domingues. “Contextual Ambidexterity Facing Disruptive Innovations: the Case of a Contact Center”. Future Studies Research Journal: Trends and Strategies 14, no. 1 (July 31, 2022): e0676. Accessed November 21, 2024. https://revistafuture.org/FSRJ/article/view/676.